Bettekka's Privacy Policy
— Built on Trust

1. Introduction & Purpose

Bettekka (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and betting platform serving users in Bangladesh and around the world. Our Privacy Policy This ("Privacy Policy") document clearly outlines what information we collect when you use the Bettekka.ws website and app, why we collect it, how it is stored and used, and what rights you have.

By registering with or using Bettekka's services, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of it, please refrain from using our services or contact our support team.

2. What Information Do We Collect?

Bettekka collects your information through various means. We gather only what is strictly necessary to provide our services. Below is a detailed breakdown of the types of information we collect:

3. How Do We Use Your Information?

The information you provide to Bettekka is used for the following purposes:

• Account Management: Your information is used to create, manage, and secure your Bettekka account.
• Payment Processing: Your financial information is used to process deposit and withdrawal requests accurately and without delay.
• Service Improvement: By analysing your gaming habits and preferences, we deliver a more personalised and enjoyable experience.
• Security Assurance: Your data is analysed to help prevent fraud, money laundering, and cyber attacks.
• Legal Obligation Compliance: Your information is used to comply with regulatory requirements and to complete KYC/AML processes.
• Customer Support: Your account information is used to handle complaints, answer questions, and resolve issues.
• Promotional Communications: With your consent, we will keep you informed about bonus offers, promotions, and new features.
• Responsible Gaming: Your gaming data is monitored to detect problematic gambling behaviour and provide timely support.

4. Data Sharing & Third Parties

Bettekka never sells your personal data. However, we may share information with trusted third parties in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with payment gateways such as bKash, Nagad, or other providers to complete transactions.
• Identity Verification Services: As part of the KYC process, information may be shared with trusted verification agencies.
• Law Enforcement: We may be required to share information with relevant authorities in response to a legal order or government directive.
• Technology Partners: Only operational data is shared with partners who support our site's technical infrastructure.

Every third-party partner is contractually bound to uphold our privacy standards. They may only use the information received for the specified purpose and are not permitted to use it for their own interests.

5. Cookie Policy

Bettekka's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help ensure the proper functionality of our site.

• Essential Cookies: These cookies are required to maintain your login session and ensure site security.
• Analytical Cookies: Helps us understand how our site is used so we can improve your experience.
• Preference Cookies: Your language, theme, and other preferences are saved for a personalised experience.

You may disable cookies through your browser settings, though doing so may cause some features to not function correctly.

6. Your Rights

As a Bettekka user, you have the following rights over your personal data:

• Access: You have the right to request access to the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that the use of your information be restricted.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your data for marketing communications or profiling.

7. Data Retention Period

Bettekka retains your personal information only for as long as necessary to provide our services and meet legal obligations:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: After account closure, data may be retained for up to 5 years as required by law.
• Financial Transaction Data: Retained for a minimum of 7 years due to AML and tax compliance requirements.
• Technical Logs: Automatically deleted after 90 days as a rule.

8. Security Measures

Bettekka applies the highest industry-standard security measures to protect your data. Our security framework includes:

• 256-bit AES encryption across all data transmissions
• Two-Factor Authentication (2FA)
• Regular Security Audits & Penetration Testing
• Real-Time Cyber Threat Monitoring
• DDoS Protection & Firewall Systems
• Offsite backups in secure data centres

However, no data transmission over the internet can be guaranteed to be 100% secure. We therefore recommend using a strong password and never sharing it with anyone.

9. Policy Changes

Bettekka may update this Privacy Policy from time to time. In the event of any significant changes, we will notify you via your registered email address or through an on-site notification.

Continued use of bettekka following any changes will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated Data Privacy Team:

• Email: support@bettekka.ws
• In the subject line, write: "Privacy Policy / Data Request"
• Response Time: 2–5 business days

We take all complaints seriously and work to resolve them promptly. Thank you sincerely for your trust and confidence in Bettekka.